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| Frequently Asked Questions |
- What are the main methods of our payment?
- To use which way that we can receive it ASAP when it is urgent?
- Do I get any discount if my purchase is in large quantity?
- What can I do if I don't like the dresses that I have received?
- How can you sell the finest quality products at your lowest prices?
- Can you tell me how long it takes to complete the bridal gowns ?
- What do I have to do to buy a dress?
- What happens if there is a problem with the dress?
- What if I have some questions that are not answered here?
- Can I make the dress from my own pattern?
What are the main methods of our payment?
For your convenience, we currently accept the following three payment options:
• Payment by major credit cards with Paypal
• Payment by phone with Paypal
To use which way that we can receive it ASAP when it is urgent ?
We ship by USPS Priority Mail. For international order, we ship by Air Mail. For UPS delivery, please pay extra $25 .You will get it within 14 days since you order it.
Do I get any discount if my purchase is in large quantity ?
YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.Please CONTACT US
What can I do if I don't like the dresses that I have received ?
If you for any reason are not satisfied with your purchase, you can simply return it to us within 15 days of the date of the original purchase and have your money refunded as soon as we receive the returned items (excluding shipping and handling costs).
See our Return Policy for more detail.
How can you sell the finest quality products at your lowest prices ?
Our overhead is low and we act as a direct link between you and the factorys. This is how we can afford to provide you with the best quality dresses at the lowest prices anywhere in the world.
Can you tell me how long it takes to complete the bridal gowns ?
Most dresses can be completed and shipped out approximately in 21 workdays. We are always committed to bringing you the work you are expecting within the shortest time possible without compromising its quality. Once you receive your dresses, we are positive you will be very pleased with the quality.
What do I have to do to buy a dress ?
The process could not be simpler...
Select the dress of your dreams. > Next, select the size of the dress. It is better to order on the larger size and have the dress altered. Refer to our Measurement > guide before ordering.
> Add the dress to your order cart.
> You can now go to the checkout or look for matching tiara, veil and gloves.
> At the checkout, you will be asked for payment with Paypal.
> And that`s it. We will send you a confirmation email telling you exactly what you have ordered, giving you the chance to change the order if needed.
> Your dresses can be completed and shipped out approximately in 21 workdays.
What happens if there is a problem with the dress ?
All our merchandise is inspected before we ship to you. Each and every garment goes through a 25 Point Inspection Process. However, should you discover a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide.
What if I have some questions that are not answered here ?
If there is anything else you would like to know please feel free to Contact Us(E_mail:1stweddingdress@gmail.com ) any time.We do check our email very regularly and will get back to you as soon as we can.
Can I make the dress from my own pattern?
If you have the pattern of a particular dress that you would like to have made, please contact us (msn or email, skype), again, you will need to supply us with your exact measurements and specify the color that you would like the dress to be made in. We will request that you send the pattern to us in the post and after assessing the amount of work involved and the material that is required, we would then be able to give you a quote.
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